The position for Clerk Customer Services is now open at Absa Bank South Africa. For those who are passionate about offering good customer service and have great communication skills, this is a wonderful opportunity.
Helping consumers with their banking needs will be your main duty as a Clerk Customer Services. This include responding to questions, addressing grievances, and giving details about the bank’s offerings. Processing transactions including deposits, withdrawals, and account transfers would also fall under your control.
Absa Group Limited, also known as Absa, underwent a transformation from its original identity as the Amalgamated Banks of South Africa until 2005, and then as Barclays Africa Group Limited until 2018. Absa, headquartered in Johannesburg, South Africa, has grown into a vibrant worldwide banking and financial services giant, cementing its industry footprint. Absa, which is listed on the Johannesburg Stock Exchange, continues to play an important role in the financial scene, serving varied markets and contributing to the region’s economic development.
Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests | Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes | Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements | Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively | Self-development: Owning and being proactive about own training and development
How to apply
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Last updated : 16 November 2023