Company Hiring :vega
Salary: Market Related
Job Title: Call Centre Operator
Location Country: South Africa
Job Location Province: Western Cape
Job Location City/Town: cape town
Job Purpose:
To support campus sales and marketing initiatives and plans aimed at attracting and converting students to register for graduate and postgraduate qualifications as well as short courses. Responsible for making outbound and receiving inbound telephone calls to and from prospective students and their parents and interacting with them via our online system to establish their interest in our offerings, identify and overcome objections and/or to request requisite information from them in respect of their applications.
Working Hours:
08:00 – 17:00 Monday to FridayEducation:
Bachelors degree with a major in Sales/Marketing or Communication/ Public Relations
Relevant Bachelors degree or Diploma
Work Experience:
Experience in working on a Customer Relationship Management software.
Experience in Tertiary Education environment
Call Centre experience minimum 1 year
Key Performance Areas:
Student Acquisition:
- Receives and responds to calls from students and prospective students and parents enquiring about our offerings
- Makes calls to prospective students (leads) and provides them with the information requested, in a courteous manner
- Calls prospective students to invite them to Open Days and/or other campus marketing events
- Participates in campus promotional activities to promote graduate and post graduate studies to new and existing students including career fairs, open days etc
- Responds to questions, identify and overcome objections and obtain customer information, if need be
- Responds to website enquiries either telephonically or via email within an hour (during normal business hours, on weekdays).
- Daily participation and service delivery on TAWK and WhatsApp which ultimately aims to lead to converted student acquisition
- Maintains adherence to quality standards and guidelines to ensure the best customer service for both brands, at all times
- Contacting prospective students to secure interview bookings, including sending reminders.
How to apply for Call Centre Operator job in cape town
Apply here: https://vegaschool.simplify.hr/vacancy/sovoqn
Application closing dates:10 April 2022
