Hiring Organization: Clinix Health Group
Job Title : Call Centre
Salary: Market related
Reference number: SSMHEMS01
Location Country: South Africa
Job Location Province: Gauteng
Job Location City/Town: Johannesburg
Applicants are hereby invited by Clinix Health Group to apply for a EMS Call Centre agent Job In Johannesburg, Gauteng
•Answer telephone calls efficiently/promptly (with the least delay possible), in a well-spoken, articulate and professional manner without keeping the customer waiting unnecessarily.
•Route calls to the appropriate persons/departments, as per the Hospital telephone list.
•Where persons/departments are unavailable/inaccessible, take complete and accurate messages and relay these messages to the correct persons/departments timeously.
•Deal with general enquiries, where possible, in a professional and helpful manner, escalating enquiries to the Reception Supervisor, or relevant person, where unable to assist.
•Attend to telephonic customer complaints professionally before escalating to the relevant department for resolution.
•Maintain patient confidentiality in all daily duties.
•Report all faulty telephone equipment and lines immediately.
•Assist with general enquiries from customers, where possible.
•Attend to general administration duties (for example, filing, and faxing and typing, on instruction from the Fleet Manager).
•Grade 12 Pass.
•Relevant secretarial/administration course/certificate.
•1 to 2 year Call Center experience.
•Computer proficiency – MS Office.
How to apply
No application will be accepted after closing dates 23 July 2021