Company Hiring : Fidelity Services Group
Salary: Market Related
Job Title: Call centre
Location Country: South Africa
Job Location Province/Town: Western Cape , Cape Town
MAIN PURPOSE OF JOB:
To provide superior service to internal and external customers via all contact channels and all media.
QUALIFICATION & EXPERIENCE:
• Matric or relevant qualification
• Customer Service experience in a Call Centre environment would be advantageous
• Computer literacy essential (MS Word, Excel, Outlook, Listener)
Responsibilities and Duties:
- Quality of Service
• Offer solutions to client issues and concerns via all contact channels and all media e.g. trouble shooting with technical queries
- Productivity of Service
• Log in to FADT systems on time and for full shift duration
• Maintain schedule adherence
• Aim for first time contact resolution
How to apply
Apply here: https://fidelityservicesgroup.simplify.hr/vacancy/rcqadg
Posted: 19 January 2022-Closing Date: 26 January 2022