Company Hiring : Fidelity Services Group
Salary: Market Related
Job Title: Call Centre Line 2 Agent
Location : South Africa,Cape Town, Western Cape
MAIN PURPOSE OF JOB:
To collect, capture, analyse and process all moving cancellation requests with the main focus on ensuring maximum customer retention.
Booking of appointments with Relocation and Reconnecting Customers.
Managing of Diaries for Sales Consultants.
Scheduling of system removals.
The overall purpose is to ensure that there are no delays in setting appointments for consultants and
communicating such appointments with the consultants and customers.
The Incumbent should ensure the effective and efficient management of sales leads and receiving feedback from Sales Consultants regarding the outcome of appointments.
The incumbent will be required to ensure that all moving cancellation requests received are processed as per the customer’s requirement and in line with FADT’s SOP’s.
The incumbent will also vigorously attempt to obtain both RECON/RELOC customers details and book appointments for Sales Consultants to meet with RECON/RELOC customers. .
Further duties require daily capturing of moving cancellations, scheduling of appointments for Sales Consultants on Custsat/Openscape and Listener
with regular follow-up with Customers and Sales Consultants to ensure customer satisfaction.
QUALIFICATION & EXPERIENCE:
- Grade 12 or equivalent
- Knowledge of customer service principles and practices
- Telephonic Sales Support
- Knowledge of administrative procedures
- Knowledge of security industry beneficial
- Fully bilingual
How to apply
Closing Date 15 February 2022