Hiring Organization: Fidelity Services Group
Salary: Market Related
Job Title: Call Centre Agent
Location Country: South Africa
Job Location Province: Western Cape
Job Location City/Town: Cape Town
Job Descriptions: Fidelity Services Group is offering Applicant from western cape with Grade 12 / Matric the Opportunity to apply for an exciting Call Centre Agent Job Opportunity
Requirement: Grade 12
Working Experience: 2 year’s customer service experience. At least 1 to 2 years’ experience within a contact centre, of which technical experience would be necessary Continuous Improvement experience beneficial
Responsibilities and Duties:
Book & Schedule service calls.
Dispatch & Coordinate Technicians to attend all scheduled work.
Follow up with customers to ensure times & schedules are met.
Inform relevant management or other parties in the event of exceptions or reoccurring issues.
Exercise good interpersonal skills to be able to deal with difficult customers at all levels.
How to apply:
No Application will be accepted Closing Date: Monday 28 June 2021