Company Hiring : G4S
Salary: Market Related
Job Title: Call centre
Location Country: South Africa
Job Location Province: Gauteng


Answering of Calls

  • Distinguish what the client’s query is.
  • Resolved queries telephonically – Self resolved
  • Reference number must be created for all inbound and outbound calls – Google sheets
  • Proper greeting- must give the client your name, company name.
  • Email or Call the respective branch for information
  • Get back to the client with proper feedback.

Average Rings

  • The average seconds that the agent took to answer the phone
  • Answering calls within 10 seconds 

Time Keeping

  • Agent send reports on time
  • Always meets deadlines
  • Never late for work
  • Emails/contacts branches for missing information
  • Reports completed on Google sheets
  • Client info updated on Google Sheets
  • Loading of G4S online profiles

AD-HOC Duties

  • Perform any ad hoc duty that may be assigned to you by Management from time to time

Health and Safety

  • Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year
  • Participate in safety forums created by company for example safety meetings and safety talks
  • Report all safety incidents to the relevant people
  • Discuss all safety incidents on all levels
  • Follow-up on any activities assigned through safety meeting/committee/representative/management
  • Attend safety education and refresher programmes
  • Comply with safety policies and procedures at workplace
  • Distribute safety information as and when required
  • Basic call centre knowledge
  • Computer literate – ability to work on Excel, MS Outlook, Word
  • Communication (written and verbal)
  • Problem Solving
  • Work under pressure
  • Dealing with changing circumstances
  • Attention to detail


Minimum qualification

  • Grade 12 and/or NQ4 with a minimum pass rate of 50%

Additional Requirements

  • The candidate should not currently be registered as a full-time student at a tertiary institution

How to apply

Apply here: https://careers.g4s.com/en/jobs/call-centre-consultant-learnership/77887

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Opportunity Closing/listed Date
Posted: 18 November 2021
Article Category
Learnerships in midrand
Opportunity available in
South Africa , Gauteng , midrand

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