gauteng dept of health

Hospital Client Information Admin Clerk : Dpsa vacancies

Company Hiring : Chris Hani Baragwanath Academic Hospital
Salary: R176 310 per annum (Level 05)
Job Title: Admin Clerk
Location Country: South Africa

REQUIREMENTS : Minimum requirement Grade 12 with no experience. The prospective
appointee should have good communication skills and telephone etiquette,
team player and good report writing skill. Have ability to work independently
under pressure and adhere to deadlines. Sound interpersonal relationship,
ability to multitask, mentorship, planning, organizing and problem-solving skills.
Ability to act with tact and discretion .Candidate must be professional in
handling customers on the telephone must be Computer literacy (Ms. Office
Package). Experience in a Call Centre environment will be an added
advantage. Knowledge and application of Batho Pele Principles.
DUTIES : The successful candidate will be responsible for receive incoming telephone
calls, determines purpose of calls, and log calls to the system and assign to
appropriate personnel or department. Answers questions about organization
and provide callers with address, directions, and other information. Perform
other administration duties as required by management. Provide first line
desktop support to end-users. Ensure that Call Centre services are running
effectively and efficiently. Liaise with customers and stakeholders. Candidate
should willing to work shifts. Maintain good customer relations. Write and
submit timely reports on performance, targets and customer queries. Maintain
records of the conversations with the customer and analyze the data. Handle
Call Centre equipment appropriately and using the equipment according to
specifications and monitor utilization. Comply with the performance
management and development system.
ENQUIRIES : Mr T Mohale Tel No: (011) 933 9392

APPLICATIONS : Applications should be hand delivered to The Director: Human Resource, Chris
Hani Baragwanath Academic Hospital between 8am and 3pm at Ground Floor,
Main Admin Building or posted to The Director: Human Resource, Chris Hani
Baragwanath Academic Hospital, Private Bag X01, Pimville, 1808. No faxed or
emailed applications will be considered.

Posted: 14 January 2022- Closing Date 28 January 2022 at 16:00 , Job Location: Gauteng, Pimville .