Nedbank – Grade 12 call centre employment opportunity

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Nedbank – Grade 12 call centre employment opportunity. The South African Nedbank is currently hiring in a exciting Service Centre Agent Job opportunity.


  • Adhere to the daily schedule to ensure that targets are met by following the work plan.
  • Follow values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
  • Escalate all unresolved queries to management by logging the case on the system.
  • Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
  • Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
  • Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

More to this


What you will need

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

  • Certificate: Call Centre

How to apply for Nedbank employment opportunity

Click here to view and apply

Last updated : 27 July 2023 | Article category : Nedbank online

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