nedbank

Nedbank hiring for Service Consultant Job listing ( Application deadline : 08 January 2023 )

Nedbank calling for Service Consultant vacancy which will be closing soon. South Africa Jobseekers who are currently looking for a job can apply for this Job opportunity.

Are willing to start a career with one of the fast growing South Africa banking company and kick start a career in the banking sector.

Nedbank hiring for Service Consultant Job listing ( Application deadline : 08 January 2023 ).

Job Responsibilities

Client Engagement:

  • Address any concerns relating to the queue flow or digital devices.
  • Assist client to download online applications and resolve any log in issues.
  • Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
  • Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
  • Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
  • Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
  • Educate clients and potential clients on how to subscribe and service their account.
  • Educate clients on self-service, digital functionality and features.
  • Facilitate a conversation with the client to assist them to complete their service needs online.
  • Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
  • Meet, greet, establish and clarify client needs and verify documentation and direct clients.
  • Nurture strong, long-standing client relationships.
  • Own the client request end to end and route for alternative intervention if not equipped to service the client.
  • Provide knowledgeable client service that fosters mutual trust and confidence.

Risk and Compliance:

  • Mitigate risk by controlling counter and drop safe limits according to policy.
  • Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Essential Qualifications – NQF Level

  • Diploma

Preferred Qualification

  • Must have completed a higher Certificate in Banking Services – NQF5

Minimum Experience Level

  • Must have 1 – 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
  • Must have foreign exchange experience.

Application process

Location and applications closing

  • Successful applicants will be place in cape town South Africa.
  • Only online applications will be accepted.
  • No applications will be accepted after closing dates: 08 January 2023

Last updated: 06 January 2023